GENERAL FAQs

No, to shop on Elly you are not required to create an account, but if you do it will enable you to enjoy the following benefits: -Fast checkout when placing an order -Check your order status -View past orders -Make a return directly from your account -Create customized wish lists -Adjust your account information -Change your password.

To shop with us, visit Elly and browse through our different categories. Once you find an item you like you can add it to your bag by selecting your preferred size, color, and quantity and then clicking the Add to Shopping Bag button. -You can see that the item has been added successfully to your ‘Shopping Bag’ when it drops down from the upper right hand corner of the site. -You can now continue shopping or click on View Bag and Checkout in the dropdown Shopping Bag. After reviewing your items on the ‘Shopping Bag’ page and adding active promotional codes you may have, click Proceed to Checkout. -Once you reach the checkout page you can either sign into your account if you haven’t already or checkout as a guest. In all cases, you will be asked to enter your name, address, and telephone number. -You can then proceed to choose your preferred mode of payment and enter your payment details. -At checkout, you will also be able to pay for customs duties and taxes if applicable (for more details please refer to our Shipping and Delivery section). -After you have completed all the sections simply click Place Order. An email confirming your order with Elly will be sent to you within 24- 48 hours. -Before you start shopping, we recommend you read our Terms and Conditions.

Please click here if you have forgotten your password or follow the instructions on the Sign in page to easily retrieve your personal credentials. For privacy and security reasons we do not send this information by email.

Once you click View Shopping Bag and Checkout, you will be redirected to the View Shopping Bag page. Here you will find a field to enter your discount code. Your order total will be adjusted accordingly.

There is no specific time. The good news is that we provide an easy option you can do from your end, all you need to do is to select the out-of-stock size (Notify me), and click on "Send" beside your email address. Then we will email you once your desired item(s) is (are) back in stock.